Frequently Asked Questions on 5G
UNN 5G coverage are running on 3500MHz, 1800MHz & 700MHz spectrum. 3500MHz spectrum should provide higher theoretical speeds compared to the 1800MHz & 700MHz spectrums.
Theoretical download speeds of 5G on 3500MHz is up to 1Gbps whereas theoretical speeds of 5G on 700MHz and 1800MHz can reach up to 200Mbps. Speeds may vary depending on devices, population density, distance to the base station sites and other environmental factors
Currently, 5G service is available in the areas highlighted on the map below. 1800MHz and 7000MHz coverage is available in areas highlighted in red, meanwhile 3500MHz coverage is available in areas highlighted in blue.
Telecommunications service providers - DST, Imagine and Progresif - will offer 5G plans to the public. UNN is responsible on matters related to provision of infrastructure services.
The public is advised to sign up with a telecommunications service provider to get 5G service.
Tests were limited to certain brands and models of 5G-capable devices. The public may approach their respective service providers to check on the compatibility of other 5G devices that may require testing.
Data consumption is linked with your usage pattern or behaviours.
With faster speeds on 5G, you will be able to download and stream content at a much faster speed than with 4G. This means that you may use more data as you enjoy the increased speed to watch videos, download large files, and stream music.
In addition to faster speeds, you may be prone to use applications that require a lot of data, such as HD 4K video streaming and virtual reality. These applications would require large amounts of data to be transmitted in real time, which can quickly consume your data allowance.
Thus, you may consider your usage patterns before you subscribe to the 5G plan offered by your service provider to ensure you have sufficient and ample data allowances for your 5G enjoyment.
Kindly approach your respective telecommunications service provider directly to learn more about 5G service.
Kindly approach your respective telecommunications service provider directly to learn more about 5G plans.
The 5G network is undergoing continuous development with progressive expansion of network infrastructure installation to achieve nationwide coverage.
For details, refer to the map in FAQ #2. The public must ensure that their 5G devices are compatible with the local 5G network. The public must also sign up with a telecommunications service provider to receive 5G service and be connected to 5G in their device’s mobile network settings.
For coverage, in case the 5G service is out of range, you will be automatically connected to 4G. There will be seamless handover in case the coverage area changes from 5G to 4G and vice versa. Signal may also handover from 4G to 3G and vice versa depending on area.
Firmware upgrade is provided by the device manufacturer.
4G SIM cards provided by local telecommunications service providers are able to connect to the local 5G network. 3G SIM cards do not have the capability to connect to the 5G network.
The 4G SIM cards currently provided by local telecommunications service provider are able to connect to UNN’s 5G network. 3G SIM Cards are not capable to connect to the 5G.
In terms of speed, 5G can achieve up to 1Gbps in selected areas, whereas 4G can achieve speed of up to several hundred megabits per second.
Only devices that are compatible with the local 5G network will be able to connect to 5G, on the condition that 5G service is registered with a telecommunications service provider. Unsupported 5G devices will not be able to connect to 5G service.
Kindly refer to the 5G coverage map in FAQ #2.
Yes. There will be seamless handover in case the coverage area changes from 5G to 4G and vice versa.
5G service requires devices that are compatible with the local 5G network. You are also required to sign up with a telecommunications service provider to receive 5G service. Unsupported 5G devices will not be able to connect to the 5G network.
This is dependent on the individual’s data usage behaviour.
The device should display the 5G logo on the signal bar.
This depends on the individual’s intention to use the 5G service. In terms of speed, 5G offers better throughput than 4G. 5G can achieve speed of up to 1Gbps, whereas 4G can achieve speed of up to 300Mbps only.
No, 5G service covers data only.
Voice call is currently on 3G whereas SMS is available on 4G and 5G
For coverage, in case the 5G service is out of range, your device will be connected to 4G. There will be seamless handover in case the coverage area changes from 5G to 4G and vice versa. Additionally, you can manually connect to 3G or 4G in the device’s mobile network settings.
Yes. 3G and 4G will continue to work with the activation of 5G service.
5G is a mobile network technology that is deployed and managed by mobile service provider. It operates using a network of base stations and mobile towers that provide coverage over large geographic areas. WIFI, on the other hand, is a local area wireless networking technology that typically operates within a limited range, such as a home, office, or public hotspot, using Wi-Fi routers or access points.
To achieve higher speeds on 5G, you will have to be within the 3500MHz coverage. Refer to Coverage Map FAQ#1.
5G service will work on data-only SIM cards when it is provisioned with 5G plan and the device used is compatible with the local 5G network.
Currently, there is no 5G roaming partners established yet. However, 5G subscribers should be able to use their service on any network offered by oversea operators.